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WHAT WE OFFERThe Cognitive Virtual
FAQ and Knowledge Retrieval Assistant.

A Conversational Ai Product to help your employees and customers access information quickly.

SOC2 Type 2 Certified. PCI Compliant

The Cognitive Virtual FAQ and Knowledge Retrieval Assistant

The Cognitive Virtual FAQ and Knowledge Retrieval Assistant aggregates your knowledge archive to answer a broad range of questions across multiple products, processes and platforms and can be used by employees or customers. The Cognitive Virtual FAQ and Knowledge Retrieval Assistant can be deployed as a FAQ tool for website visitors whilst also connecting to other messaging interfaces. The Cognitive Virtual FAQ and Knowledge Retrieval Assistant can be integrated into any sales or service customer journey and also be used to interrogate large, unstructured data sets.

 

Flamingo Ai offers true Unsupervised Machine Learning and Ai capabilities.

Power Your Customer Conversations

Improve Customer & Employee Satisfaction
Provide employees and customers an assistant to guide them to the knowledge that is best suited for them. Have the machine augment the work employees do so that they can be more efficient and effective.
Improve Response Times - Scalable & Secure, Available 24/7
The Cognitive Virtual FAQ and Knowledge Retrieval Assistant works 24/7 and can scale to handle large volumes of inquiries. Highly Secure - SOC2 Type 2 certified & PCI compliant.
Optimize workforce efficiency & reduce costs to service
Free up employees to do higher order work and drive efficiencies into the service channels.

Your Competitive Edge With Ai.

The Cognitive Virtual FAQ and Knowledge Retrieval Assistant can be used by employees and customers for a wide range of purposes, from simple FAQ requests to finding fast answers from large, complex data sources.

  • Replace your FAQs with conversational Ai
  • Manage large, complex data sources
  • White labelled & customized to your branding
  • Easy non-technical implementation anywhere, online. Can be used by business people, no data scientists required
  • Real time analytics, insights & intelligence direct from employee and customer interactions
  • Secure and compliant. All answers are pre-approved & auditable

The Cognitive Virtual FAQ and Knowledge Retrieval Assistant Process

1
Map
Quick to set up. Can go live from day 1 in live training mode.
2
Learn
Seed the Cognitive Virtual FAQ and Knowledge Retrieval Assistant with initial data and the Brain learns from real - time conversations to quickly become a subject matter expert. The Cognitive Virtual FAQ and Knowledge Retrieval Assistant can understand the intent of different phrasing very accurately provides the right response.
3
Active
The Cognitive Virtual FAQ and Knowledge Retrieval Assistant can be operated in either fully automatic or Human Assistant modes allowing operators to join conversations in real time and provide assistance. This trains the Ai Brain for future similar interactions.
4
Insight
Real time analytics, insights and intelligence direct from employee and customer interactions.
The Cognitive Virtual FAQ and Knowledge Retrieval Assistant - Product Sheet
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The Cognitive Virtual FAQ and Knowledge Retrieval Assistant - Case Study
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